What is Aircall, and how does it work?

Aircall is an AI-powered customer communications platform that integrates calls, texts, and messages into one intuitive interface. It operates on a cloud-based VoIP system, allowing teams to manage customer conversations efficiently from any device with internet access.

How does Aircall integrate with Kalumma?

Aircall seamlessly integrates with Kalumma by syncing customer communications and activity logs directly into your CRM. This integration allows for streamlined workflows, enhanced customer insights, and improved data management.

What features does Aircall offer?

Aircall provides a range of features, including AI Voice Agents to handle calls 24/7, AI Assist for conversation intelligence, analytics for performance monitoring, and the ability to manage multiple communication channels such as WhatsApp within a single platform.

Is Aircall suitable for businesses of all sizes?

Yes, Aircall is designed to cater to businesses of all sizes, from small startups to large enterprises. Its flexible and scalable features make it adaptable to different operational needs.

What kind of customer support does Aircall provide?

Aircall offers comprehensive customer support, including a dedicated help center, live chat assistance, and extensive resources to help users maximize their experience with the platform.

Do I need any special equipment to use Aircall?

No special equipment is required to use Aircall. The platform works on existing devices such as smartphones, tablets, and computers, eliminating the need for additional hardware installations.

Aircall

Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.

Description

Aircall is an AI-powered communications platform that transforms customer conversations through seamless integration of calls, texts, and messages.

With its integration into Kalumma, Aircall enables effortless syncing of communication data, allowing teams to log activities and enrich customer profiles effectively.

This integration empowers businesses to enhance their customer engagement, streamline workflows, and ultimately drive better sales outcomes.

Media

Features

AI Voice Agent

Real-Time Analytics and Reporting

Testimonials

Go Global Travel
Customer

The Aircall system is very flexible and easy to use, the service is very reliable, and call quality is very stable. We field more than 25,000 calls a month, the price for international calling bundles is very fair, and the support is fantastic.
Swoop
Customer

Since we switched to Aircall, our average CSAT has gone up 4%, which is fantastic. Phone calls are a big contributor to that because so many people want to be able to have those meaningful interactions and connect with a real person when they have a query.
Customer Service User
Customer

We’ve actually been able to set up an IVR that really helps the customer. It drives them to be more self-service on some topics, or reach us faster when they really need to discuss something over the phone.
Nurse Recruitment Specialist
Customer

Call recordings are invaluable because they allow us to onboard new teammates easily and improve our experience with nurse candidates moving forward.